Frequently Asked Questions

Why are you asking for my credit card to book online?


For new clients, we are requesting a valid credit card to reserve your appointment. Your credit card information is securely stored by Stripe, not at our clinic. You will not be charged until after the service is provided, and at that time you may choose to use an alternate method of payment (other credit card, debit, direct billing, gift certificate, or cash).




Will you send me reminders for my upcoming appointments?


We send you an appointment confirmation immediately upon booking, and two appointment reminders (one week and two days prior). These all include the option to add to a calendar, reschedule, and cancel. We may also call you as a courtesy if you haven't confirmed your attendance. If less than 24 hours remains before the scheduled appointment and you need to make a change, you must call the clinic directly at (416) 907-6880 (a fee may be charged - see below).




What is your cancellation policy?


You can cancel or reschedule your appointment with at least 24 hours' notice, either through the links provided in your appointment confirmation/reminder email, or by calling the clinic at (416) 907-6880. When an appointment is missed without providing sufficient notice, it prevents the therapist from working and earning income during the reserved time. We therefore reserve the right to charge 50% of the service fee for no-shows, cancellations, and re-scheduling with less than 24 hours' notice.




How come I have to pay HST for massage therapy?


In Canada, in order for a health profession to be exempt from charging HST, the profession must be regulated in a minimum of five (5) provinces. Most recently, Prince Edward Island became the fifth province where massage therapy is regulated, and there is hope that massage therapy will achieve tax exempt status at some point in the future. Currently, however, we are required to collect 13% HST for massage therapy services.




How can I pay directly using my insurance benefits?


If you wish to use your insurance benefits to pay for a service, make sure to bring your insurance card with you to your appointment (we need your contract/policy number as well as your certificate/member ID). We also require you to fill out and sign a consent form to authorize us to submit claims on your behalf. Some insurers will not pay to the clinic directly, only to the insured member. We may be able to submit the claim for you, saving you the hassle of doing it yourself, but you will need to pay for your appointment before leaving the clinic. Your insurance may not cover the full amount of the appointment. Some insurers impose a deductible and/or co-pay (amounts that the insured member must pay themselves). Your insurance may also set a cap for the maximum they will reimburse for a service, which may be lower than what we charge for your appointment. Lastly, there may be times when the clinic is very busy or we experience a technical problem submitting your claim. Please make sure to bring an alternate method of payment.




What methods of payment do you accept?


Payment is due upon receipt of service. We accept all major credit cards (Visa, Mastercard, American Express), debit, cash, and insurance direct billing. If you wish to pre-pay for an appointment, you can call to provide us your credit card details which will be securely stored on the Stripe payment system. We will issue you an official receipt (paper or e-mail) that can be used for submitting to your insurance, if applicable.




How early should I arrive before my appointment?


If this is your first appointment, please arrive at the clinic at least 10 minutes early to have time to fill out a health history intake form and other required consent forms. If you arrive late, you may not receive the full length of your appointment. For example, if you booked a 60-minute service and arrive 15 minutes late, you will still be charged for the full 60 minutes.




Is there any parking available nearby the clinic?


There are a few parking spots in the lot on the north side of the clinic ($2.00/hr). There is a Green P lot just south of St. Clair Ave on the west side of Bathurst. You may also find some metered parking along Vaughan Rd, and parking along residential side streets.




Do I need a prescription or a referral?


You do not need a prescription in order to book a session with any of our practitioners. However, your insurance company may require a physician referral or prescription in order to process and approve your claim. Please refer to your benefits booklet or contact your insurer to find out if they require one.




Can you submit my claim to more than one insurance plan?


In most cases, we are only able to receive direct payment from your primary insurance plan. If you have a secondary insurance, we may be able to submit the claim on your behalf, but in most cases the payment will go to the insured member, not the clinic. In that case, you must cover the remaining balance owing for your treatment. We will provide you with an invoice showing the claim submitted to your primary insurance, which you can then submit to your secondary insurance company for reimbursement.




Do you offer Couples Massage?


We do not offer side-by-side couples massage, but we may still be able to book you and your partner for massages at the same time. Give us a call at (416) 907-6880 to check availability.




Which insurers can you process for Direct Billing?


Currently, we are able to process direct billing requests through Telus Health, Provider Connect, and Blue Cross.





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